Managed Operations

GlidePath manages and monitors its customers' IT infrastructures. In our Operations Control Center, the heart of our operations, we proactively manage your IT infrastructure, according to the service levels that your business process demands. As one of the few management companies in Europe, GlidePath is able to correlate events and incidents in an IT infrastructure to the impact of that event on the business.

Availability First

All management services and processes are designed to minimize the impact of IT-incidents by a pro-active approach. Our vision is, that IT processes that are critical for the continuity of your business must be available at all time.

GlidePath governs its services via the execution of Incident Management, Change Management, and Problem management procedures and activities. Our operation executes service management and infrastructure management tasks according to the service levels a customer requires. These service levels are based on the dependency of these customers on their IT environment.

Transparency through IT-Governance

GlidePath has modeled its management processes in accordance with the IT Governance-model. IT Governance exists to assist enterprise leaders in their responsibility to ensure that IT is aligned with the business and delivers value, its performance is measured, its resources properly allocated and its risks mitigated. To measure the success of these operations, GlidePath has defined Key Performance Indicators. Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization.

Certified and Secure

Security, data integrity and consistency are becoming more and more important. GlidePath is certified on several levels, to comply with the highest standards in business. Our Operation is certified ISO17799 / BS7799 and SOX compliant.

This ensures the highest possible level of security and integrity of your business processes, when managed by GlidePath.

Flexible

GlidePath’s managed operations offer the utmost flexibility for your business. GlidePath can offer its services on any scale, at any place. Through our unique ./corporate group structure, the scale of your business is not an issue. The quality of our service is.