Business case: PricewaterhouseCoopers
 For more than 3 years, GlidePath® has provided innovative, state-of-the-art ICT operations for GTS (Global Technology Solutions), the internal ICT department of PricewaterhouseCoopers in the Netherlands. GTS is a fast tracking ICT department delivering all solutions, service, and support to the core businesses of PricewaterhouseCoopers across Europe.
GlidePath provide a variety of Business Service Management solutions and advanced Managed ICT Services focused toward ensuring the continuity of PricewaterhouseCoopers` core business. PricewaterhouseCoopers core business can be summarized as the provision of knowledge and information around Accountancy, Tax and Law. It is crucial for PricewaterhouseCoopers that accurate information is available, its systems and applications operate continuously, and its data is secured against possible loss or corruption and protected against intrusion.
GTS is a fast tracking ICT department delivering all solutions, service, and support to the core businesses of PricewaterhouseCoopers across Europe.
GlidePath provide a variety of Business Service Management solutions and advanced Managed ICT Services. They are focused towards ensuring the continuity of PricewaterhouseCoopers' core business.
PricewaterhouseCoopers' core business can be summarized as the provision of knowledge and information around Accountancy, Tax and Law. It is crucial for PwC that accurate information is available, its systems and applications operate continuously, and its data is secured against possible loss or corruption and protected against intrusion.
An example of one of the services that GlidePath offers to PricewaterhouseCoopers:
Management of the Lotus Notes environment
The Glidepath offer
GlidePath provides management of PwC Lotus Notes services (Nice). GlidePath hosts the infrastructure of the Lotus environment of PwC Netherlands. This environment is currently being used by 5500 consultants for the exchange of daily operational information and knowledge.
The managed services contract for the Lotus Notes environment involves the management of 150 servers, covered by one single Service Level Agreement GlidePath that guarantees optimal availability of the PwC Notes environment. Due to the reduction of the number of daily operational problems, PwC consultants can therefore operate considerably more efficient and be more productive. Subsequently, the client service level has improved.
Services provided
- Availability guarantee on the NICE production, test and development services.
- Management of incidents, problems and changes for the whole environment
- Security management to monitor access events and notify and report on access violations and take countermeasures.
- Capacity and performance management to actively measure system and service health and pro-actively propose performance enhancements and advice is expansion is required.
- Provide contingency by performing required backups to be able to restore the services.
PricewaterhouseCoopers
PricewaterhouseCoopers (www.pwcglobal.com) is the world's largest professional services organisation. Drawing on the knowledge and skills of more than 125,000 people in 142 countries, PwC helps their clients solve complex business problems and measurably enhance their ability to build value, manage risk and improve performance in an Internet-enabled world. PwC offers services in accounting, auditing, tax, controls, security and risk assessments, transactions and legal services, and business advisory areas.
"All professionals at PricewaterhouseCoopers use Lotus Notes as a productivity tool. They not only use the office functionality but also internationally developed PwC proprietary applications. In 2000 a review of our IT specialists has shown a significant opportunity for operational efficiency improvement in our Lotus Notes environment.
However, this opportunity required a strategy change in terms of repositioning our management and control over the entire Lotus environment. In practice this has lead to a concentration and centralisation operation in which all Lotus Notes applications are now being centrally hosted and operated by Glidepath. The project also included a big reassessment of all applications. In a centralized environment applications should comply with centrally developed standards. This efficiency operation finally delivered a 20% reduction in Notes administration costs, while at the same time, the availability improved to 99,999% for the PwC professionals".
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PricewaterhouseCoopers Netherlands
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